Report's in.
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"Financial transactions are increasingly under attack, according to financial institutions (FIs)"
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Is this any real surprise?
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Probably not.
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But what if you knew that 43% of all fraudulent transactions involved the customers?
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As in, the transaction couldn't have gone through, had it not been for the victim helping it to go through! It's as if they're "victim-assisted" instances!
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This falls under the category of "authorized fraud."
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This fraud not only financially hits financial institutions, but also erodes customer trust, resulting in retention issues.
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Fortunately, thereβs new optimism using AI (artificial intelligence) and ML (machine learning) to combat the escalating problem of authorized fraud.
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Authorized Fraud by The Numbers
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Authorized fraud leaves FIs and their customers on the losing end while scammers enjoy their ill-gotten loot.
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This fraud starts when a customer falls for a scam and authorizes payment for it.
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These legitimate payments are called authorized fraud.
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Common scams often involve impostors pretending to be from tech support (63%), utility companies (65%), or the IRS (64%).
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